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dial 9 didn't work for softphone

I have a situation like this:

two router patterns on the CCM.

9.@ with calling transformation 416437xxxx, so that specific DID can be displayed on the called phone.

8.@. with calling transformation *67. If people dial 8 to access outside, *67 will block displaying the ANI .

Everything works fine for IP phone.

What weird is softphone however can't dial 9, otheriwse wil get a fast busy tone. But dial 8 no problem.

If I change the transformation 4167437xxxx on 9.@ to *67, then works. I have no any idea about that.

Any idea, thanks

1 REPLY
Silver

Re: dial 9 didn't work for softphone

I suspect that the call manager configuration for the IP Phone and Softphone is not the same. Did you by any chance miss adding the partition containing the "9.@" route pattern to the Calling Search Space of the Softphone ? Can you just double check the configuration of the Softphone.

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