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Dial an extension and go straight to VM

I got a request today from a customer to do the following:

They want to be able to hit a DID from outside which will take them into Unity. Unity should then prompt them for an extension which they would then enter via keypad. This should then take them to the person's greeting and then take a message.

The purpose of this is to leave a VM for someone without ringing their desk.

Anyone see any possible way to do this? I don't see how this can be possible. They have CM3.2.3 and Unity4.0.2

2 REPLIES
Gold

Re: Dial an extension and go straight to VM

This isn't directly possible that I know of. However, from the autoattendant, you can dial the extension immediately followed by #2 (i.e., for extension 131, dial 131#2). This forces a transfer directly to the subscriber's greeting regardless of their transfer setting. This may accomplish your purpose.

When inside the system rather than outside, there is a new procedure which has worked well for our customers that allows calls to something like "*131" to go directly to voicemail. Your 3.2(3) installation is recent enough to support it. Here is the document:

http://www.cisco.com/en/US/partner/products/sw/voicesw/ps556/products_tech_note09186a00800dea82.shtml

Gold

Re: Dial an extension and go straight to VM

Here's something that works under CallManager 3.0(12) and Unity 2.4.6(161).

Set up a dummy IP Phone definition under CallManager, give it a DID number, and call forward all incoming calls on that phone to Unity. Then set up a voice mail box on Unity, with greeting to tell the caller what they can do, and how to do it. From outside, callers dial the full DID number; from inside, callers dial just this extension. (The extension number is the last four digits of the DID number.)

"To leave a message in a known extension's mailbox, without ringing the extension first, type in the extension number immediately followed by #2" (as above).

"To try to ring a known extension first, just dial the extension number and then wait while the system attempts to transfer the call."

"To access a voice mailbox remotely, press * to sign in; enter the extension or mailbox number, then the password." Allows all users/subscribers remote access to their voice mailbox; that is, both users with IP Phone extension numbers, and users with just a mailbox number and no phone.

The system has 150+ physical IP Phone sets, and 300+ voice mailboxes. Not everybody has an individual phone: some people share phones, with several DID lines assigned per phone; other people don't have phones at all. But everybody's got a voice mailbox, which doubles as their e-mailbox under Unified Messaging.

For subscribers without physical IP Phones, some voice mailboxes are DID dialable from both outside and inside (e.g. attendance hotlines); some are directly dialable from inside only (non-DID extensions). Others are accessed through an auto-attendant-like application we've created using Unity call handlers, greetings, customized keypad instructions, and subscriber mailboxes. Callers can make choices which lead them to the appropriate boxes in which to leave messages, without knowing the actual box numbers. Box-owners can access the boxes later from any IP Phone, to listen to messages.

Hope this helps.

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