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Dial-in access to Voice Mail

We are running Unity 2.4.6. I have set up a translation that allows users to dial a phone number from outside the network to check voice mail. When the number is dialed you get the default voice mail greeting asking to enter a mailbox number. This option only allows you to leave voice mail for someone. What needs to be done for them to gain access to their mailbox. On our office system we can press # and enter the mailbox number. Is this supported thru Unity?<br><br>Thanks!!!<br><br>Adam W. Moore<br>CCNP, CCDA, MCP

5 REPLIES
Anonymous
N/A

Re: Dial-in access to Voice Mail

You can enter the subscriber sign in conversating using the * key.

Jeff Lindborg
Unity Product Architect/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

Anonymous
N/A

Re: Dial-in access to Voice Mail

When we press the "*" key the system asks for an "ID". Using the phone keypad I spell the username that was created when the account was setup and the system says "it is invalid". What exactly is Unity looking for?

Thanks!!!

Adam W. Moore
CCNP, CCDA, MCP

Anonymous
N/A

Re: Dial-in access to Voice Mail

It's asking for the DTMF id which is the number listed on the subscriber's profile page under extension.

Steve Olivier
Software Engineer
Cisco Systems

Anonymous
N/A

Re: Dial-in access to Voice Mail

Is there a way to have a handler or something that will just prompt outside people for there id then password? ... Instead of going to the opening greeting and having to hit * ? I am using Unity 3.1.

Anonymous
N/A

Re: Dial-in access to Voice Mail

yes, you can mape a key or an after greeting action or setup a routing rule or whatever to route to the "Sign In" conversation. this is the conversation that prompts users for their login ID and their password (if they have one configured).


Jeff Lindborg
Unity Technical Lead/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

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