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New Member

Dial Plan and Call Pickup

Hi,

I have this situation:

- 2 sites with centralized call control

- translation pattern modifing ddi of remote site to extensions(Ex: 211234567 to 4567)

- translation pattern 45xx to 021123xxxx

- route pattern 021123xxxx to gateway.

This works fine. But if remote ip phone get unavailabe(WAN is down) and call pickup group is configured in this phone, i cant use pstn to reach it. I remove call pickup group and it was goes fine again.

Any ideas ???? Trace show that "No Matches Found".

Regards,

Sergio

2 REPLIES
New Member

Re: Dial Plan and Call Pickup

I would suggest that you gather the following information and open a case with Cisco for further troubleshooting:

-Topology diagram of installation with key elements highlighted

-CCM traces from all CM's set to arbitrary when the pickup group no longer works.

New Member

Re: Dial Plan and Call Pickup

Hi,

Already done that. It is a bug and the case was sent to Development.

Thank you all.

Sergio

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