Dial Rules Configuration Problem 3.3.3

[j.horner]

I recently upgraded a customers CallManager from 3.2.2c to 3.3.3. After I completed the upgrade I was checking the pull down menus to make sure that everything was working properly until I came to Route Plan > Application Dial Rules. The screen that came up had an error message as follows:

Dial Rules Configuration

Error: Cannot access dial rules

Couldn't get dial rules: com.cisco.ma.dirdata.MADirException: UserId doesn't existDirectory Operation

failed, Other reason

Please check if the Directory service is paused or stopped

I checked all of my required services and they running normally.

Any suggestion to fix this problem would be greatly appreciated. This seems to be the only problem that I had during the upgrade.

Thanks,

Jim

[ketpatel]

It looks like you are running in to CSCeb67162. To confirm the bug please go to start -> programs -> DC Directory Administrator -> users

You should see CCMAdministrator and CCMSysUser. If you do not see it you should check out the following URL and will need to go to 3.3(3)SR1 or SR2 which has the fix.

http://www.cisco.com/cgi-bin/bugtool/onebug.pl?bugid=CSCeb67162

Hope that helps,

Regards,

ketan