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Community Member

Dial Softkey and Dial URI "Dial:XXXX"

Hi:

I have a phone service which display the details of an employee when you select the Employee from an Employee Menu. One of the details is the employee Telphone#.

I have a Dial softkey when the employee details are displayed which is suppose to dial the telephone#. For testing purposes I have hardcoded a valid telphone# and the code for the Dial softkey is:

Response.Write("<SoftKeyItem><Name>Dial</Name><Position>1</Position><URL>SoftKey:Dial:4168623495</URL></SoftKeyItem>");

However, when I press the Dial softkey, nothing happens. It does not dial. Has anyone come across this problem and if so, could you please let me know what I need to do to resolve this problem. I'm coding it just like they say in the documentation. I'm Testing on a model CP-7970G Cisco Phone and I'm running Call Manager 3.3.4. Any help would be appreciated.

Thanks, Anand.

2 REPLIES
Silver

Re: Dial Softkey and Dial URI "Dial:XXXX"

Instead of using SoftKey:Dial:4000 try using Dial:4000 (ie don't specify the SoftKey directive). The URI format is just Dial:nnnn

So the code would look like this:

Response.Write("Dial1Dial:4168623495");

Community Member

Re: Dial Softkey and Dial URI "Dial:XXXX"

Thanks for your help Aaron. That worked.

Anand.

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