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New Member

Dialing 0 to reach different operators in different buildings

I am trying to set up CCM so when a user in the S. building dials "0", he reaches the South Operator (attendant). When a user in the N. bldg dials "0", I would like him to reach the attendant phone in the North Building. Do I have to put all the N. users in a different partition from the S. users?

Thanks

2 REPLIES
Bronze

Re: Dialing 0 to reach different operators in different building

You dont have to put all of the users in different partitions, but the to 0's need to be in different partitions, and the users in S an N will have different CSS's.

Example:

Partitions:

All users: PT_Users

N Operator: PT_N_Operator

S Operator: PT_S_Operator

CSS's:

N Users: CSS_N_Users(contains Users, PT_N_Operator partitions)

S Users: CSS_S_Users(contains Users, PT_S_Operator partitions)

New Member

Re: Dialing 0 to reach different operators in different building

Thanks, I'll have to give this a try. I've been reading up and this makes sense.

George

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