09-04-2003 01:34 PM - edited 03-13-2019 01:28 AM
I am trying to set up CCM so when a user in the S. building dials "0", he reaches the South Operator (attendant). When a user in the N. bldg dials "0", I would like him to reach the attendant phone in the North Building. Do I have to put all the N. users in a different partition from the S. users?
Thanks
09-04-2003 01:55 PM
You dont have to put all of the users in different partitions, but the to 0's need to be in different partitions, and the users in S an N will have different CSS's.
Example:
Partitions:
All users: PT_Users
N Operator: PT_N_Operator
S Operator: PT_S_Operator
CSS's:
N Users: CSS_N_Users(contains Users, PT_N_Operator partitions)
S Users: CSS_S_Users(contains Users, PT_S_Operator partitions)
09-09-2003 10:52 AM
Thanks, I'll have to give this a try. I've been reading up and this makes sense.
George
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