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New Member

Dialing external operator

I have a customer that switched their PRI service. They went from an AT&T PRI to a 3rd party provided circuit. Now they are complaining that they can no longer dial 9.0 for the operator or 9.00 for an international operator. They only have a 9.@ route pattern in the CCM and there is not route pattern for them on their VG200. This is an H.323 gateway. I did not do the original config on this system but there was never a route pattern for this. These are their dial peers:

dial-peer voice 99 pots

incoming called-number 4200

destination-pattern [2-9]..[2-9]......

progress_ind alert enable 8

direct-inward-dial

port 1/0:23

forward-digits 10

!

dial-peer voice 4001 voip

preference 2

destination-pattern [2-9]...

progress_ind setup enable 3

session target ipv4:192.168.2.1

dtmf-relay h245-alphanumeric

codec g711ulaw

fax-relay ecm disable

fax rate 14400

fax nsf 000000

ip qos dscp cs5 media

no vad

!

dial-peer voice 4002 voip

preference 1

destination-pattern [2-9]...

progress_ind setup enable 3

voice-class h323 1

session target ipv4:192.168.2.2

dtmf-relay h245-alphanumeric

codec g711ulaw

fax-relay ecm disable

fax rate 14400

fax nsf 000000

no vad

!

dial-peer voice 9000 voip

incoming called-number .

voice-class h323 1

session target ipv4:192.168.2.2

dtmf-relay h245-alphanumeric

codec g711ulaw

fax-relay ecm disable

fax rate 14400

fax nsf 000000

ip qos dscp cs5 media

no vad

!

dial-peer voice 11 pots

incoming called-number 4200

shutdown

destination-pattern 011

direct-inward-dial

port 1/0:23

forward-digits all

prefix 011

!

dial-peer voice 101 pots

incoming called-number 4200

destination-pattern 011

direct-inward-dial

port 1/0:23

forward-digits all

!

dial-peer voice 999 pots

incoming called-number 4200

destination-pattern 1[2-9]..[2-9]......

progress_ind alert enable 8

direct-inward-dial

port 1/0:23

forward-digits all

!

Now they said that they had the ability to dial this until the line was switched. Could this be an AT&T service that the new provider doesnt offer? I have never even heard of dialing 9.00 to get an international operator. Can anyone help?

2 REPLIES
Silver

Re: Dialing external operator

Since this is a h323 gateway and I do not see a route pattern to send 0 or 00 out, I doubt it worked before. Only other thing I can think of is if they have any translation pattern in their Callmanager, for patterns 0 and 00 which are being translated to some ATT specific operator numbers.

New Member

Re: Dialing external operator

No they didnt have translation patterns either. I had the customer contact the PRI provider and they informed him that it is a service that they do not provide. That explains that.

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