Dialing number phone prompts for To:UNKNOWN NUMBER instead of Enter Code

[azfarlashari]

I have successfully Applied FAC (force authorization code), after dialing number phone prompts for To:UNKNOWN NUMBER instead of ENTER AUTHORIZATION CODE to complete the call, Also I would like to extend the delay for few more seconds so user can get enough time to enter code before busy tone.

[pklos]

You can change FAC timeout and text prompt usign Service Paramaters -> Cisco CallManager configuration.

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regards,

pk

[azfarlashari]

Dear, I am unable to find any option which may let me configure the PROMPT from SERVICE PARAMETERS => Cisco Call Manager ...., which must be set ENTER AUTHORIZATION CODE whenever user dials long distance call. We have CCM 4.1.2