If you properly install the TAPI plugin, you should be able to dial from all the dial buttons anywhere in outlook.
As soon as you want to do more, you'll have to think about third party tools that you can buy or create on your own. For instance, opening a contact for incoming calls is something that is not possible with the current TAPI plugin.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...