For the most part everything you need to configure is covered in the installation guide. The following chapters may be useful, - Installing Voice Cards, - Adding, Exchanging, or Removing Voice Cards, - and Voice Cards Is there something specifically you are trying to do?
Contact Center users dial out/call customers from their computers via a desktop based application like Cisco Finesse Agent / CAD (Cisco Agent Desktop) application or any other 3rd party application.As per organizational process the requirement is ...
i want share with you my setup, how i configure TMS 15.6.0 with SQL 2012:
-first of all this deployment design in LAB just for practice, my deployment contain SQL and TMS in same server if you need to install TMS in another server yo...