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Difference between Hunt Group types?

What is the difference between regular hunt groups and hunt groups on the attendant console?


Re: Difference between Hunt Group types?

The hunt groups you find under Service -> Cisco CM Attendant Console are strictly top down - they try the first member, then the second, then the third, etc. Also, the hunt groups stops when it finds an available member (a DN it can ring). The Hunt Lists/Line Groups you find under Route Plan -> Route/Hunt are more complex. You can choose how the line group decides who gets the call (top down, circular, longest idle, broadcast). You can have the line group perform a different action based on the state of the DN (No answer, busy, not available). You can configure multiple line groups for a single hunt list allowing you to forward a call to a different group if a particular member is not available. In short, hunt lists/line groups provide far more options than hunt groups when dealing with the selection process for multiple DNs.