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Difference in Agent Desktop Applications

Can someone explain the difference between the Ciso Agent Desktop and the Cisco Agent Desktop with Media Termination?

I have them both installed on different workstations and they seem to have the same functionality.

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Re: Difference in Agent Desktop Applications

The media termination version is capable of acting as the phone; you use headphones with a microphone instead of a desk phone. Basically, it's the agent desktop plus just enough "softphone" to get along. I believe you add a SP30+ instead of a CTI port in CallManager. You can find documentation on CCO.

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Gold

Re: Difference in Agent Desktop Applications

The media termination version is capable of acting as the phone; you use headphones with a microphone instead of a desk phone. Basically, it's the agent desktop plus just enough "softphone" to get along. I believe you add a SP30+ instead of a CTI port in CallManager. You can find documentation on CCO.

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