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New Member

directed call pickup

Is there a way that I can pickup a ringing phone by extension number? On our NEC system we dial "73", then the extension. I know about, and have configured pickup groups, but they are very restrictive.

3 REPLIES
Silver

Re: directed call pickup

Pickup groups are the only way I'm aware of to do this. It might be worth filing an enhancement bug with Cisco's TAC as this would be a useful feature.

New Member

Re: directed call pickup

how is pressing "pickup" , more restrictive than pressing 73 then the extension number?

if alot of calls are coming in at once pickup groups are difficult in that case get a few 7914 extentions and whoever needs to do this alot put those numbers on the 7914. then they can just press one button to answer another phone.

New Member

Re: directed call pickup

Pressing pickup is fine if a single phone is ringing, but that's not usually the case. This is not personal, but that's a typical Cisco-style response; buy more hardware to get just half-way to a standard PBX feature. This is a common feature that should not require extra devices. The 7914's are nice, but they are still feature handicapped; they cannot provide DSS and BLF under the same button. Thanks for the response!

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