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directly accessing a mailbox

<br>Hi there,<br><br>We are looking for a way to forward a call to a Unity <br>mailbox without ringing the physical phone and invoking the Forward on No "API" or other <br>technique that would enable the Unity subscriber mailbox to <br>be "directly addressable" by an automated IVR system. We would like to bypass the Unity autoattendant. Is this possible? Thanks!<br><br><br><br>


Re: directly accessing a mailbox

There's no exposed API to do this.

The only way at your disposal is to dial the auto attendant and call the extension followed by #2 to over ride the transfer sequence.

As mentioned in several other posts out here you can create routing rules that allow you to dial a number that always takes you to the opening greeting (as opposed to trying to log the calling number in as a subscriber or something) which will gurantee your IVR system will always get the call into a known state before dialing the extension<#2>.

I'm unsure of exactly what you're hoping for here... you don't want to call the auto attenant and don't want the switch to have to be involved I assume... you just want a way to somehow hand a call off to Unity and tell it to go right to a particular person's greeting without passing down DTMF? That would have to be some custom development to make that happen...

Jeff Lindborg
Unity Product Architect/Answer Monkey
Cisco Systems (new page for Unity support tools and scripts)

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