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Community Member

Directory Button asking password

Hi,

I am using Cisco CCM 4.1.3. When I click the Directories Button or Services Button in my 7940 it asks for Authorization Required and asks for Username and Password and Realm.

Required urgent Help.

Thanks in Advance.

6 REPLIES
Community Member

Re: Directory Button asking password

Hi,

It doesn't allows actually.

Any other reason which anyone can help out in this.

Thanks.

Re: Directory Button asking password

Try running the AdminUtility that is located in C:\Program Files\Cisco\bin

the problem that you are having is normally because the CCMUser that is why is usually fixed with the adminutility.

Re: Directory Button asking password

Jorge,

I ran the admin utility already and reset CCMUser password. No changes..

Community Member

Re: Directory Button asking password

Hi Jorge,

I found some more facts on this.

The CCMUser gets locked and it results to this.When I try to unlock it and restart the publisher then while the Pub is shutted down the phone is working fine but as soon as the Pub is started same issue comes again.

Its related to CCMUser that we got it.

Is there any other way to Unlock the CCMUser so that it doesn't gets locked. When the Pub is started the CCMUser gets locked automatically.

Required Help.

Thnx.

Community Member

Re: Directory Button asking password

Hello,

Has anyone come up a solid solution for this issue. I have recently installed CCM 4.1(3) and am getting the same issue from a 7960. All help is greatly appreciated, thank you all in advanced!

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