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New Member

Directory Handler and Distribution List not working

I have directory handlers setup on a Unity 4.0(3) install. I have PDL setup to use with the directory handlers. When the directory handler is used no names are found. Using any other criteria such as location, domain, etc are successful. I can't figure out why no names are found in the distribution lists even though I've verified the lists are populated.

4 REPLIES
Cisco Employee

Re: Directory Handler and Distribution List not working

There were a couple bugs along the way about the SA not "sticking" with a selected DL as the scope - if you select a DL and then move off to another object and then back, is it still showing that DL as being selected? I think these were all fixed before 4.0(3) released, just checking.

The other thing that may be happening is the members of the DL are not beying synched into SQL - when you select a DL to act in this roll, it's called a "scope distribution list" and Unity needs to pull the entire membership (including all sub lists etc...) and flatten it into SQL so we can do speedy lookups - this can take a little bit and if there's a synch problem with the directory of any kind it can trip it up. Check the application event log for errors - you can also open up SQL directly (i.e. use CUDLE Database Explorer in the Tools Depot) and check the ScoptDListMember table - if there's nothing in there or only a few users this is almost certainly the problem - then we'll have to troubleshoot the directory synch issue (could be lots of things here) - that's a little more in depth.

If there are members in there and it looks right then something else is afoot...

New Member

Re: Directory Handler and Distribution List not working

I went into CUDLE and there appears to be all the entries there that are supposed to be there for the ScopeDListMember table. Any other ideas?

Cisco Employee

Re: Directory Handler and Distribution List not working

Do these users have their names recorded? Otherwise Unity won't find them.

New Member

Re: Directory Handler and Distribution List not working

That was an excellent point. I guess we all have to reminded of the simple things once in a while! Sure enough, I checked with the customer and NONE of these users are on the system yet, thus the "mysterious" problem. I created my own distribution list with existing users and all worked wonderfully. Usually the problem is simple isn't it! Thanks very much!

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