We are running Unity 3.1(2). Currenlty after the opening greeting, a caller will press #2 to access our company directory. The Unity voice tells the caller to "Spell the first and last name." All that it really needed is to spell the first three letters of the person's name and the caller will be directed to the right person. How do I change the Unity voice to say "Spell the first three letters of the person's first name." ? Is there a way to change this?<br><br><br>Thanks in advance for all the help.<br><br>
That conversation isn't configurable... why do you want to limit it to the first three letters? You can spell as many letters as you want which may be necessary if you get more folks in the directory...
I agree with the original requestor. We just installed 3.1(1) and we want to change the directory greeting to something like, "Please spell the first few letters of . . . . ". I had several customers trying to spell the entire name on their cell phones. It is not obvious to someone unfamiliar with a voice mail directory that you only need to spell the first few letters.
How about changing the prompt to "spell the first few letters of the last, then first name" and "spell the first few letters of the first, then last name".
It's a little tricky since in large companies you DO have to spell more than a few letters to get a specific enough match to get a reasonable list back (i.e. how many "SMI" matches for the last name would you get back in a company of 10,000?). Also, for short last names (i.e. 2 characters) it's necessary for them to know that they can then continue spelling the first letter or two of their first/last name depending.
We could change this to a customer recorded greeting but that's a little hairier than it sounds. You can, of course, rerecord the prompts themselves but they get overwritten during an upgrade which is more than a little annoying.
If the wording above is better, I can submit a request to have it changed at the next recording session and make sure the localization group knows about it (this is expensive when you have to translate and record a dozen languages).
I had lots of complaints about that greeting too. I was able to find the .wav file that contained the "Spell the last and first name" greeting. I am not in front of the Unity box right now, but the filename was AvAddrSearchENU005.wav. I think it was in the
C:\unity\localize\prompts\ENU\AvAddrSearch\ folder. But you can easily do a search for that file just in case I left out a directory.
I used windows Sound Recorder rerecord. Make sure you use the same .wav format as the other recordings (CCITT u-law 8.000 kHz, 8-bit, Mono), otherwise it wont sound right on the phone system.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...