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Directory in Attendant Console not showing line status

I am using CM 3.3SR3, in a "Centralized Deployment" configuration and have a branch office that uses the AC. When they choose thier "Department" in the directory window, it does not show them line status of the phones in their office. If I open an AC session on my PC in head office and choose their Department, line status works fine. It is also strange that if they open another department (different remote office) they can see line status for that office. Any ideas are appreciated - thanks.

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Re: Directory in Attendant Console not showing line status

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