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DIRT Backup Error

Unity 4.0.3 - minor problem with DIRT ?

Running DIRT to do a backup for the first time completes no errors.

Running DIRT the second (or any subsequent) time get 1 error as per error log below.

\\------------ log output ---------

Starting disaster reocovery backup at: 9/10/2003 10:38:41 AM

Backing up registry to: \\10.83.1.134\f$\BackupTest\UnityReg.REG

Backing up the Cisco TSP branch to:\\10.83.1.134\f$\BackupTest\CiscoTSP.reg

Backing up active switch file 1 :D:\CommServer\IntLib\cisco0002.ini

Backing up all AVD files

Backing up StreamFiles folder

Copying out system greetings for default objects

(error) in cmbBackup routine:Permission denied number= 0

Copying EMS Database file out from: D:\CommServer\utilities\EventMonitoringService\database

Backing up UnityDB SQL table

User elected to skip backup of reportDB

Finished disaster reocovery backup at: 9/10/2003 10:38:45 AM

------------ end output --------- \\

Problem seems to be caused by files in the EMSDatabase backup directory - these files all have read only attribute which is causing the problem, when DIRT tries to overwrite them on subsequent backups.

The files backed up in the EMSDatabase dir such as EMSDB_FRESH.MDB, are read only in the ~\Commserver EventMonitoringService origin drectory. Clearing the read only attribute on the EMSDB_FRESH.MDB, EMS_Default_DEU.wav, EMS_Default_FRA.wav and EMS_Default_ENU.wav (in the ~\Commserver EventMonitoringService directory)stops the error occuring.

Not a major problem but an annoyance when you get error reports from DIRT backups and you have to check out the log to make sure it's not something else.

2 REPLIES
Cisco Employee

Re: DIRT Backup Error

what version of DiRT backup are you using here? The one that comes with 4.0(3) or did you grab an updated version from CiscoUnityTools.com?

Running some tests on my box here the scenario seems to work OK - I'll have to dig around a bit more to see why you're config would be throwing that error. It should be smart enough to rip through and set the read only files to read/write before toasting them (this is a common problem to have with a number of files bulk copied by Unity's setup application).

Cisco Employee

Re: DIRT Backup Error

just a follow up on this - it turned out to be related to some files in the Event Monitoring Service database folder being marked read only which doesn't happen on new installs of EMS but can on installs of Unity left at default. This didn't cause a problem since if the files were marked as read only still they weren't being used (i.e. you weren't using the Event Monitoring Service) so the fact that the database info from this app wasn't included in backups was not a huge deal.

You can fix it quickly by simply marking the 4 files found in \commserver\utilities\eventMonitoringService\Database so that they're not read only.

I've also posted an updated version of DiRT backup (1.0.96) that explicitly handles this situation.

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