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DIRT Backup not working, Rights are assigned. Exmerge error

I followed the directions to grant the proper rights to the user running the DIRT tool. I've successfully run DIRT at other customer sites.

This server started life as a W2K with Unity 2.46, Exchange 5.5

Just finished upgrade to Unity 4.03, Exchange 2000

Below is the log from the DIRT tool. It seems to be unhappy with the Exmerge utiltiy.

Is this still a rights issue ?

Starting disaster reocovery backup at: 1/26/2004 11:04:10 AM

Backing up registry to: D:\DIRT-Backup\UnityReg.REG

Backing up the Cisco TSP branch to:D:\DIRT-Backup\CiscoTSP.reg

Backing up active switch file 1 :d:\CommServer\IntLib\cisco0002.ini

Backing up all AVD files

Backing up StreamFiles folder

Copying out system greetings for default objects

Copying EMS Database file out from: d:\CommServer\utilities\EventMonitoringService\database

Backing up UnityDB SQL table to: D:\DIRT-Backup\

Backing up ReportDB SQL table to: D:\DIRT-Backup\

Subscriber messages selected for backup

Building subscriber table of MailboxDNs

Attempting to connect to Access using connection string:Provider=Microsoft.Jet.OLEDB.4.0;Data Source=C:\program files\unitydisasterrecoverybackup\SubscriberInfo.mdb

Attempting to connect to SQL table with string=Driver={SQL Server};server=;database=UnityDb

skipping :RuthCoker

skipping :TerriTerill

skipping :Traci-Susan

skipping :Installer

skipping :Unity_UNITY-PDC1

skipping :DorisInman

skipping :testone

finished building subscriber table and mailboxes.txt file

No Exchange 55 DirConnector found, pulling LDAP port from Commserver Setup.

LDAP port=389

strExMergePath=D:\EXCHSRVR\

strExchangeServerName=UNITY-PDC1

Kicking off exMerge process at:1/26/2004 11:04:22 AM

Finished exMerge process at:1/26/2004 11:04:22 AM

(error) no ExMerge.log file generated. ExMerge did not run properly and mailboxes were not backed up.

Finished disaster reocovery backup at: 1/26/2004 11:04:22 AM

2 REPLIES
Cisco Employee

Re: DIRT Backup not working, Rights are assigned. Exmerge error

yeah, almost certainly a send as/receive as rights issue on the mailstores with the account you're logged in as running DiRt backup.

DiRT simply constructs an INI file to pass to exMerge and then lets it run, I have no control over it beyond that. You can try running ExMerge directly yourself with the same account - the same errors will come up. Take a look at the ExMerge logs generated - I'm sure you'll see things along the lines of mailbox login failures and MAPI connection failures - both signs of rights issues.

One thing I reccomend to folks is to use the message store facing account (i.e. the one associated with the AvCsMgr account) when running DiRT backup - in most cases you should be covered here on mailstore rights if you do that.

New Member

Re: DIRT Backup not working, Rights are assigned. Exmerge error

It wasnt a permissions issue, but the tip of just running exmerge was a good one. It had an error message about not being able to find the exchmem.dll file. I copied it into the exchsrvr directory and all is well.

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