I have one license for Monitoring and Recording, but I am not interested in using it yet. It has never been configured to function properly and I don't want to implement that feature for a while. Is there any way to disable the initial check that CAD and Supervisor perform that pops up the error stating the RASCAL server is unavailable.
RASCAL server is required to be running and agent be able to connect to that. Since RASCAL is not only for recording, it is also the statistic server as well that serves stats to CSD and Agents for queue stats.
So this issue needs to be resolved instead of just getting rid of it. So you need to know if the RASCAL server service is installed or not on the CRS server (or the server they might have installed the RASCAL
server on, which I doubt) to check if "Cisco Desktop RASCAL server" is available.
If not, check to see if this directory exists:
C:\Program Files\Cisco\Desktop\RASCAL Server
If not, then most likely it is not installed, if the folder exists and the service is not there. You will need to recreate the service from a working machine off the registry.
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