disabling automatic pop-up of agent desktop on new-call
Any easy way to disable agent desktop from automatically coming to the foreground when a new call comes in on ICD 3.0? I have looked through the workflow area of ICD and can only find things about enterprise data. Is this the same?
Re: disabling automatic pop-up of agent desktop on new-call
Go into the Desktop Administrator, Desktop Configuration, Workflow Groups, Pick your agent group, User Interface, Miscellaneous, and set the Agent Windows Behavior to stealth, the agents will need to close CAD and reopen to see the effect.
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...