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Display agent name on supervisor agent (ICM 4.6.2)

Hi,

How i'm add agents name to a supervisor agent. Right now only agent ID display.

Thanks

1 REPLY
Blue

Re: Display agent name on supervisor agent (ICM 4.6.2)

Go to the following URL:

http://www.cisco.com/univercd/cc/td/doc/product/icm/icm50/icmfam/icmcti/ctios/ctisys.pdf

Go to the "ODBC File Data Source Name Creation" portion and it will walk you through what to do during the install of the CTI OS Server. If you follow these directions you will get the Agent name to populate into the CTI OS Supervisor.

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