For situations where a person answers calls from multiple 1-800 numbers (or multiple any numbers) so that the proper greeting can be spoken...can the DNIS number be displayed on the IP Phone (assume CallManager and PRI, 2800 router, etc.)? If so, how do you go about configuring that?
As an extra bonus, can the DNIS number be turned into a text label? For example, call comes into 1-800-123-4567, can the phone display "Widget Services Inc."?
One way to do it would be with CTI Route Points. Create a CTI Route Point for each company(or phone number). In DN configuration for the route point, forward all calls to
to a Pilot Point for Hunt Group functionality or to the DN that you want to answer the calls. Make the Internal Caller ID value of the DN for the route point the
company name. Repeat for each company (or phone number) and make sure that the incoming calls get translated to hit the proper route point. On the phone, you will see Forward (Caller ID) For (Company Name).
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...