We are planning for a customer that will have a PRI going into a 2811, and the system will have a CallManager and Unity server. There are 5 departments with one person assigned to each department. The main published number and each department will have their own DID, but anytime a call comes into any of these DIDs, they want it to do longest-idle hunting between the 5 users in these departments and have the phone show either the name of the department or the dialed number so they can answer the call appropriately such as "Sales", "Service", "Finance", etc. The routing shouldn't be too much of an issue, but what is the best way to have the phones show the dialed number on the phones?
Note - Even though it would be very simple to do a "press 1 for sales, 2 for service, 3 for finance" configuration, they do NOT want an automated attendant, they want a live person to answer.
Can we take this one more step and have both the "Forward for CompanyName DN" and the actual caller ID show up? This way the people answering the phones can tell that it is a call for a certain department and also tell what number they are calling from. I'm not sure how much info is allowed on the display of the IP phones. These are primarily going to be 7940s and 7960s.
One way to make this work is to change the Calling Name Presentation on the translation pattern to Restricted. There's not enough room for calling name/number and the forward for name. This configuration will allow you to see the caller ID number and the forwarding name.
You have reached the Cisco Logistics Support Center.. To Check Status of
your RMA, visit Product Returns & Replacements (RMA). Need help? Contact
us by Phone or Email. North Americas Phone: 1800 553 2447 Option 4
Email: firstname.lastname@example.org Europe Phone: +3...
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...