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New Member

Display names for multiple CCM clusters

I have 5 CCM clusters in 5 cities, all connected via a Gatekeeper. 4-digit dialing is set for calls between these clusters. All calls go through no problem.

Here's the rub ...

I noticed, upon finishing a 4 site upgrade from CCM 3.1.4 to CCM 3.3.2 spA and 1 site install of CCM 3.3.2 spA, that if I call one of the IP Phones at the site that was the new install I see the associated name next to the extension (the one that was assigned to that user in the DCDirectory). BUT ... on those sites that I upgraded from 3.1.4 to 3.3.2, I do NOT see their names when I dial them, only the 4-digit extension.

Can anyone point me to TAC documentation that describes how this should work, the underlying mechanics, etc, or even tell me how I can get this to work on all the clusters?

Thanks in advance!

New Member

Re: Display names for multiple CCM clusters

You have to enable the Display IE Delivery field in the Gatekeeper Configuration Settings.

check the following link

Gatekeeper Configuration

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