Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

Display SessionID?

Can anyone point me in the right direction for displaying the IPCC Express SessionID to the agent? Just getting it into the Enterprise Data window would be great. I'm on ICD 3.1 Enhanced.

Thanks in advance.

Eric

1 ACCEPTED SOLUTION

Accepted Solutions
Bronze

Re: Display SessionID?

Hi Eric,

The following steps need to be used to get SessionId and can be displayed in Agent ED window using SetEnterprise Server Data Step,

1. Create a Variable SessionId of type Session

2. Use Get Contact Info Step, set the variable SessionId to attribute Session which result in Hex Value.

3. Use Get Session Info, assign the SessionId variable to the Session, attribute Identifier (of type long) will give you the actual session Id. Convert the long datatype to string using Execute Java step

4.Send the string value to enterprise data window using SetEnterprise Server Data under Select Resource Step->Selected branch, then use Connect step to connect the call to an agent.

Hope this helps.

Regards

Venkat

2 REPLIES
Bronze

Re: Display SessionID?

Hi Eric,

The following steps need to be used to get SessionId and can be displayed in Agent ED window using SetEnterprise Server Data Step,

1. Create a Variable SessionId of type Session

2. Use Get Contact Info Step, set the variable SessionId to attribute Session which result in Hex Value.

3. Use Get Session Info, assign the SessionId variable to the Session, attribute Identifier (of type long) will give you the actual session Id. Convert the long datatype to string using Execute Java step

4.Send the string value to enterprise data window using SetEnterprise Server Data under Select Resource Step->Selected branch, then use Connect step to connect the call to an agent.

Hope this helps.

Regards

Venkat

New Member

Re: Display SessionID?

Worked like a charm!

Thank you very much.

129
Views
0
Helpful
2
Replies