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New Member

Distinguish between internal/external callers in CM or 4224?

We are running CM 3.3 and are hoping to find a way to have calls routing depening on whether its an internal or external caller. We would like the following scenario. If an internal caller calls an internal caller and they do not answer the call it rolls to their second line and then to voicemail (this currently works fine). If an external calls an internal caller and they do not answer it rolls to their second line and then we would like the call forwarded to the reception. But in CM under the phone devices you are only giving a global option (for each phone) to route the calls. But I'm wondering if there is anything you can do on the Gateway level (4224) or even possibly on the CM 3.3 level

2 REPLIES
Bronze

Re: Distinguish between internal/external callers in CM or 4224?

There is no way to distinguish the calls as far as i know. Would be glad to know if there is a trick to do this.

New Member

Re: Distinguish between internal/external callers in CM or 4224?

There's not a really straightforward way to do this, but you could accomplish something along those lines by putting the internal calls in one partition/call search space, and the external gateways in a second one. It'd take a little bit of tweaking on the calling search spaces, but it could be done.

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