Distorted music on hold

[tracey.marshall]

My customer has a cluster of two Call Managers on version 3.1.3a (spD). They have a problem with MOH becoming distorted after the caller has been on hold for about 15 second. This problem occurs between ip phones or ip phone to pstn (via h323 gateway). Any ideas on how we may eliminate this problem?

[ciscomoderator]

Often times complex troubleshooting issues are best addressed in an interactive session with one of our trained technical assistance engineers. While other forum users may be able to help, it’s often difficult to do so for this type of issue.

To utilize the resources at our Technical Assistance Center, please visit http://www.cisco.com/tac and to open a case with one of our TAC engineers, visit http://www.cisco.com/tac/caseopen

If anyone else in the forum has some advice, please reply to this thread.

Thank you for posting.