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Community Member

**#** Doesn't reset our phones anymore

We have 7960 phones and Call Manager 4.1.2 ES63. We used to be able to reset our phones on the keypad by pressing the **#** keys. This does not work any more.

Anyone have ideas?

3 REPLIES
Hall of Fame Super Red

Re: **#** Doesn't reset our phones anymore

Hi Melanie,

Here is the key sequence you are looking for from the Cisco documentation for 7.2.x.

Resetting a Cisco IP Phone Model 7960 or 7940.

In previous releases, you could enter the reset code when a phone was on-hook at the main phone screen. With this release, you can no longer reset the phone from the main screen; instead, you must use the Settings screen or any other screen that does not accept user input. This new behavior results from a customer requirement to allow beginning a dialing sequence with * or # while the phone is on-hook.

To reset a Cisco IP Phone model 7960 or 7940, follow these steps:

Procedure

--------------------------------------------------------------------------------

Step 1 From the main screen, press Settings to display the Settings screen.

Step 2 Enter **#** by using the keypad.

The IP phone goes through the reset cycle.

--------------------------------------------------------------------------------

Note This reset sequence also works from any other screen that does not accept user input.

Here is a link to the actual document:

http://www.cisco.com/en/US/products/hw/phones/ps379/prod_release_note09186a0080461f84.html#wp1109853

Hope this helps!

Rob

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Community Member

Re: **#** Doesn't reset our phones anymore

Works like a charm! Thanks so much Rob!

Hall of Fame Super Red

Re: **#** Doesn't reset our phones anymore

Hi Melanie,

You are most welcome! Glad to help

Take care,

Rob

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