Has anyone noticed that if you're in Unity, you can opt to h it ## to toggle from "spell a name" mode to "dial the extension" mode. However, this doesn't seem to work when dialing in from outside. In other words, you must be on an IP phone.<br><br>
Do you mean dialing into Unity as an outside caller? The ## feature is available only when you are logged into the TUI as a subscriber. When dialing from a non-ip phone, are you calling into the system, and then signing into your mailbox or are you trying to hit the ## on the opening greeting?
It could also be a timing issue... if you're calling in from a cell phone for instance the time between the two #s may be too slow and Unity is acting on them as individual keypresses instead of a double-key press. Here's a post on how to adjust the timing for that if this matches what you're seeing:
Actually, you don't need that post... you can just open the Advanced Settings Tool and select the "adjust interdigit delay" value and stick in, say 350 to bump it up a bit (it defaults to 250 milliseconds). If you're running on an older version of Unity that doesn't ship with the Advanced Settings Tool you can download it here:
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