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Dongle Upgrade

Hi,<br><br>What is the correct procedure for getting a dongle upgrade from Cisco? For example if we had a client going from 2.4.6 to 3.1 they would require a new dongle.<br><br>I know the procedure for getting the CD's for the upgrade using an SAU agreement - does the dongle require the same process?<br><br>Do the dongle's have part numbers that we can reference?<br><br>Many thanks<br><br>Richard<br><br>

3 REPLIES
Anonymous
N/A

Re: Dongle Upgrade

I believe the upgrade process that gets you the CDs and 3rd party software also includes an appropriate dongle upgrade.

Scott Morgan
Cisco Systems TAC

Anonymous
N/A

Re: Dongle Upgrade

Thanks for your response.

The software upgrade that I did order recently through the SAU contract did not include a new dongle. Perhaps it was a duff set of software.

R.

Anonymous
N/A

Re: Dongle Upgrade

If you went from 2.4 to 3.x and did not get a dongle upgrade code, open a TAC case and we should be able to generate one based on the serial number.

Scott Morgan
Cisco Systems TAC

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