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New Member

Double call park in attendant console

We occasionally run into a double call park calls that will show up in the attendant console and the workaround for this issue is to close and reopen the attendant console application

Callmanager is 4.1(3)sr3.

Has anyone run into this one and if yes please let us know if their is a fix for this issue

Thanks,

Imad

4 REPLIES

Re: Double call park in attendant console

Imad,

What do you mean by double call park calls ? The same call parked, show up twice ?

Are you using the latest version of AConsole ?

New Member

Re: Double call park in attendant console

Yes Shanker the same call shows up twice and yes we are using the shipping version of ccm 4.1(3)SR3

Re: Double call park in attendant console

Imad,

are you able to replicate this every single time ? When you see the double parked call, are you able to retrieve it back by clicking any of the two ?

Also see if you can install the AC software in two diff PCs and consistently replicate the problem. I would recommend opening a tac case if the results of the above test is consistent...

New Member

Re: Double call park in attendant console

You are probably using a shared line that the AC is using in the hunt group. Set in the hunt individual lines and that should resolve the problem.

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