If you are trying to downgrade a phone running firmware for CallManager 3.1 to a CallManager 3.0 firmware load, do the following:
Open Notepad, type the following:
P003D310
Make the 2nd line version such as P003D310 be the firmware load version that you want to load.
Save the file with a name like:
SEP003094C28221.cnf.xml
Change the 003094C28221 part of the filename to the MAC address of your phone. Put the file in C:\Program Files\Cisco\TFTPPath on your TFTP server.