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Drop Call

alexhang
Level 1
Level 1

Hi

i am experiencing IP to IP phone dropped call

Any idea, is there any logs/traces for drop call that i can generate frm Call Mgr?

2 Replies 2

sgelli
Level 4
Level 4

Hello Alex,

Gather detailed CCM and SDL traces from the CallManager (to which the phones are registered to...if the phones are registered to two different CallManagers...gather the traces from both the CallManagers). Note the Calling and Called Number and the time of the test call.

Here is the procedure to gather traces:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080094e89.shtml

Regards,

Srikanth

Thank you ...

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