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Dropped outside calls

I am working on a brand new Unity install. Voicemail seems to be working fine for calls transferred or dialed internally. If an outside call comes in to the receptionist and she transfers it to someone who is not at their desk, the FNA sends it to Unity. I can watch the call appear in call viewer, but the very second it hits their greeting the line drops and the call is terminated.<br><br>Unity: 2.4.6.126<br>TSP: 1.0.0.39<br><br>

5 REPLIES
Anonymous
N/A

Re: Dropped outside calls

Check to see which codec(s) is being used on calls coming in over the GW. Then check to see which codec(s) are configured on Unity.

Steve Olivier
Software Engineer
Cisco Systems

Anonymous
N/A

Re: Dropped outside calls

Also, if you are at TSP 36 (you wrote 39), you need to either install backout to TSP 32 or upgrade Unity to 2.4.6.135.

Upgrading Unity would be my reccomendation.

Randy Pierce, MCSE, MCP+Internet, MCP
Cisco Systems, Inc.

Anonymous
N/A

Re: Dropped outside calls

Thanks guys.

I changed the codec opn the VOIP port to G711ulaw and everything is fine.

Anonymous
N/A

Re: Dropped outside calls

Sir,
Could you please elaborate further more on how did you change the codec on voice ports ? in Unity or CallManager ? Thank you very much.
Duc Vu

Gold

Re: Dropped outside calls

You need to add the command 'G711 ulaw' under the dial-peer voip. All Cisco routers do G.927 by default.

Keith

Keith Chambers
Unity Technical Lead
Unified Voice Team, San Jose
Cisco Systems
kechambe@cisco.com

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