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New Member

dropping call

I have a callhandler that transfers a caller to an extension, this works fine internally, when a PSTN caller comes in and unity tries to transfer the call it cuts the caller off, the only way round it is to select supervise transfer option on the call handler, using release to switch shows the follwing error on the GW

"internetworking error"

nothing in event viewer or port monitor

Any ideas?

2 REPLIES
New Member

Re: dropping call

this also only happens when transfering to a hunt pilot

Blue

Re: dropping call

almost sounds like your unity system may not have css/partition access to the huntPilot.

verify that the unity VM/CTI ports have css/partition access to the huntPilot and vice-versa.

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