cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
190
Views
0
Helpful
2
Replies

dropping call

mymite060708
Level 1
Level 1

I have a callhandler that transfers a caller to an extension, this works fine internally, when a PSTN caller comes in and unity tries to transfer the call it cuts the caller off, the only way round it is to select supervise transfer option on the call handler, using release to switch shows the follwing error on the GW

"internetworking error"

nothing in event viewer or port monitor

Any ideas?

2 Replies 2

mymite060708
Level 1
Level 1

this also only happens when transfering to a hunt pilot

gpulos
Level 8
Level 8

almost sounds like your unity system may not have css/partition access to the huntPilot.

verify that the unity VM/CTI ports have css/partition access to the huntPilot and vice-versa.

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: