Dual 7916's showing blank blue screen after 30 mins. uptime
Have any of you had this experience before? I have a 7975 series phone with dual 7916's expansion modules; The phone and the expansion modules boot-up fine but after 30 mins or more of idle time, the expansion modules display screen is Blue with no programing.This setup is working fine on other phones but is an issue on two 7975's right now. I have deleted and re-added the problem phones in CUCM 9.1 replace, ALL hardware (i.e. phone, pwr cube, expansion modules etc.) and swapped all network components. See the following Specs. below:
Just covering all steps here but are the expansion modules selected within the phone configuration within CUCM? On the physical phone itself, if you press the settings button and select Status, then Expansion Modules what do you see? May have to upgrade the firmware of the 7916's.
Thanks for your repsonese! It turned out to be bad Plantronics Headset bases (CS540). Once we replaced the Plantonics headsets the problem went away. I know that sound weird but we have not had this problem since we replace the ones that were having the problem
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...