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New Member

Dual Integration and TRAP

We have a dual integration setup with a Nortel Meridian using ports 1-6 and CallManager 7-32. When we try to use TRAP it ONLY wants to use the Nortel Integration and will not use the CallManager integration. Where is this being set? The callhandler we are trying to record is set for the right switch. We've tried not having any of the Nortel Integration ports setup for TRAP, but then it says we have no TRAP ports available... even though we have 5 setup on the CallManager integration. Anyone know where I can change this behaviour?

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Cisco Employee

Re: Dual Integration and TRAP

Yeah, the account you chose to be the UnityAdmin account actually gets associated with a dummy Unity subscriber account that only shows up in the SQL database. You can find it in the Subscriber table in the UnityDB database in SQL, you will want to look for at the value for SwitchID.

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Cisco Employee

Re: Dual Integration and TRAP

TRaP will use the switch assigned to the subscriber account associated with the NT account you are logged in to the SA with. So if you want TRaP to use the CCM switch, log in to the SA with an account associated with a Unity subscriber mailbox which is assigned to the CCM switch.

New Member

Re: Dual Integration and TRAP

That does make sense. We are VM only with AD and Exchange on the Unity box. I'm logging into the server with the UnityAdmin account. I changed Example Administrator to use the CallManager integration and it still doesn't work. I setup another account to login with Administrator priviledges and it did work as you suggested. How can I get the UnityAdmin account to function properly. What subscriber is it using, if not the example administrator.

Cisco Employee

Re: Dual Integration and TRAP

Yeah, the account you chose to be the UnityAdmin account actually gets associated with a dummy Unity subscriber account that only shows up in the SQL database. You can find it in the Subscriber table in the UnityDB database in SQL, you will want to look for at the value for SwitchID.

Cisco Employee

Re: Dual Integration and TRAP

Oh yeah guess it would help if I told you the name of the dummy subscriber account in the subscriber table. It is "Installer"

By defalut the value for SwitchId for the dummy account called instaler, is 0, you will want to change it to a 1.

New Member

Re: Dual Integration and TRAP

Sweet! I would have never figured that one out! Thanks very much!!! I found it and changed it. I'll test tomorrow when I get on site. I'm sure it will be fine now. Thanks again!!!

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