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New Member

Dual Integraton port mismatch

I have got Unity 4.02 TSP 7.02. Dual integration with NEC pbx and 3.3CCM. Dialgic board D/240PCI T1. I have used lower/upper bound in the registry to use 3 ports in the V-card. I have 21 soft ports with CCM. I am licenced for 32 ports in Unity. The problem is that on the softports I go only up to 8. In other words since Unity is licenced for 32 ports it thinks I have 24 port Dialogic and 8 port with CCM. I have defined all the ports correctly in CCM/TSP and UNITY. Each port is answering correctly indivitually. I have feeling that the lower bound /higher bound statements in the registry will tell the Dialogic driver to use only 3 ports...Cisco TSP does not know anything about that or somwhere around that line. In event viewer I have got warnings that port 47 does not answer. That is why I am thinking 24V-port + 21 soft ports...In reality there are only 32 ports. Any ideas...

Sean Poure
Cisco Employee

Re: Dual Integraton port mismatch

how many ports show up on the ports tab in UTIM for your NEC integration?

New Member

Re: Dual Integraton port mismatch

3 as I defined.

Sean Poure
Cisco Employee

Re: Dual Integraton port mismatch

Is the problem that UTIM will only let you add 8 ports to your CCM integration? or were you able to add 21 CCM ports but only 8 of them are taking calls?

On the Ports page for the NEC integration, click Add Port. What does the Port Summary show for the following?

Ports in use:

Ports licensed:

Ports found on Dialogic voice card(s):

Ports available on Dialogic Voice c...:

New Member

Re: Dual Integraton port mismatch

I have 21 ports. 8 are answering

answer to your Q

Licensed 32

port in use 32

Found on dialogic 24

port available for integration 21

Sean Poure
Cisco Employee

Re: Dual Integraton port mismatch

Well, something is definitely out of whack if UTIM has 3 ports for your Dialogic integration and 21 ports for your IP integration but is somehow getting 3 + 21 = 32 ports in use.

Without a closer look at the system I won't venture any guesses. Everything *should* be handled by UTIM without any tricks. I've set this up on my test system without a problem. Those registry settings you added were only needed in 3.x. I would suggest having TAC take a stab at it.