Dual Switch Integration

[bbickerstaff]

CCM 3.3.3

Unity 4.0(3)

Nortel (Not Sure of Flavor)

We have dual switch integration with 8 ports being allocated to the Nortel system and the remaining to CCM. The Nortel Utilizes ports 1-8. The issue is that if an incoming call actually hits ports 5 or 6 they get sent right to the opening greeting instead of the subscriber’s mailbox.

If you look at Call Viewer the call that hits that port is labeled as External Direct

Here is what is showing up in CallViewer

Call Time Origin Reason Trunk ID Port ID

16 12:11:44 External Direct -1 5

Any Help would be appreciated

[jsmbrown]

Do you have any Routing Rules specific to those ports?

[jsmbrown]

Do you have any Routing Rules specific to those ports?

[jsmbrown]

Do you have any Routing Rules specific to those ports?

[jsmbrown]

Do you have any Routing Rules specific to those ports?

[bbickerstaff]

No

[Christopher McAlpin]

You may be running in to the following defect:

Dual integration with CCM and SMDI is not order independent

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCec47608&Submit=Search