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Dummy Exchange Accounts for Generic VM boxes?

We have set up a number of AD users with an exchange mailbox, then disabled the account. Unity allowed me to import the user and allows the user to go through enrollment, then I get an error message that the system is unable to complete the call. What is the best practice for creating a dummy user to use with generic mailboxes that really multiple people check, or a user without an email account checks?

Thanks

-Mike

1 REPLY
Cisco Employee

Re: Dummy Exchange Accounts for Generic VM boxes?

Since Unity used the Exchange mailbox to store messages for the subscriber you can't create a "dummy user" for this, it has to be a real subscriber built on top of a real exchange enabled account here. If you disable the account then you'll get exactly what you experienced... we have to be able to log into the mailbox for that user.

Voice mail only users still require an exchange mailbox to function properly, although the mailbox itself can be hidden in the directory such that it doesn't show up in the address book.

You can, of course, create a subscriber everyone shares by logging into it seperately if that's what you're looking to do. You can also set it up such that callers are leaving a message for a call handler and have the recipient for that call handler setup as a public distribution list if you just want multiple folks to get that message. Not sure what scenario you're working with here...

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