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E&M cards- VIC2-2E/M excessive delay

I'm using  the VIC2-2E/M card for a 4-wire audio circuit. Using Motorola Astro Modems across it.

I'm getting excessive latency, it shows a 98ms delay end to end on the Motorola equipment.

the IT person says they can ping a 13ms delay end to end on the router.

Is there a lot of delay in the VIC2 card? Are there settings that could improve the latency?

Right now the Moto gear is constantly 'disconnecting/reconnecting.

I do not know yet if the channel has any QoS and I also don't know how the routers are setup.

I don't have any control/input to how the routers are configured, but may be able to ask them for a setup on 'our' cards.

thanks very much for any help.

Mark

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