Have recently had an extension mobility issue which is now resolved for the majority of users but there are three accounts which when used on a phone fail to log in and give error 6 after the username and PIN are entered.
These accounts were used during troubleshooting with the test app:
you could try resetting the CCMSysUser password again and should not affect the interaction between Callmanager and Active directory. By changing/updating the CCMSysUser account password it only updates and enables the IP phone services such as EM, Callback, etc... to communicate with LDAP
directory in this case AD.
Once change is made just restart TOMCAT, IIS, CTI manager service
This did the trick, although I still wish I could come to understand why it would work for some accounts and not others.
I actually had to change the labelURI field within this item and remove the subscriber's web page from there as well to get it working. Did you have to do the same? Setting the URL field (per the case note) didn't do anything that I could see.
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