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Email Notification for Unity

How can I confirm that Unity has successfully done its part to send out the email notification to a user that has a new voicemail message? At one point users were being notified that they had new voicemail messages by receiving an email but now they do not receive these notifications. Notification via phone is working. Below are portions of a Unity trace durring a test for notification via Text Pager and Text for VMI. I would appreciate any help. (Unity 3.1(5), off box Exchange Server 2000, Lotus Notes)

14:08:54:148 (AvNotifier_MC,1216,Notifier,16) [Thread 0x00001664] Queued SMTP task for mailuser=Verizon VM05, addr#=george.grier@verizon.com.

14:08:54:148 (AvNotifier_MC,1194,Notifier,19) [Thread 0x00001664] General queue pushed Task Verizon VM05 Text for VMI timestamp 1074798534

14:08:54:178 (AvNotifier_MC,1140,Notifier,19) [Thread 0x000015E4] Popped Task Verizon VM05 Text for VMI timestamp 1074798534

14:08:54:178 (AvNotifier_MC,1216,Notifier,16) [Thread 0x000015E4] Completed SMTP task for mailuser=Verizon VM05, addr#=george.grier@verizon.com.

14:08:54:179 (AvNotifier_MC,1134,Notifier,19) [Thread 0x000015E4] Deleting Task Verizon VM05 Text Pager 1 timestamp 1074798534

14:08:54:210 (AvNotifier_MC,1134,Notifier,19) [Thread 0x000015E4] Deleting Task Verizon VM05 Text for VMI timestamp 1074798534

2 REPLIES
Cisco Employee

Re: Email Notification for Unity

Chatted with the messaging folks about this, here’s what they had to say.

The e-mail notifications go out through the Unity_(server name) account, so the first thing to do is use the Exchange message tracking in the system manager to see if the message from that account is hitting Exchange 2000.

If it’s not, then turn on Alcommin, DOH and MalEX level 10 diags – these will show if the message being sent is failing. These traces will show up in the AvCsMgr diag log on a 3.x system (the notifier is in its own process in later versions of Unity).

New Member

Re: Email Notification for Unity

Thanks for your response! I performed the Exchange message tracking as you suggested. It showed events for the vmbx you listed and the email address configured for notification. These events included "SMTP: Started Outbound Transfer of Message" and "Message transfered to Odapiesnd01.dankaind.com though SMTP"

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