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Community Member

Empty message delivered from time to time

We are running unity 3.1.5 with callmanager 3.1.3a.

From time to time a user receives an empty message with a size of around 500 bytes. I haven't been able to reproduce the problem, but I have seen once somebody leaving a small message (about 20 seconds) and it was delivered empty with a size < 1kb.

Any idea what could be causing this or what I can do to troubleshoot/replicate the problem

Thanks

-Boris

3 REPLIES
Community Member

Re: Empty message delivered from time to time

Have you tried playing the empty message? If you open up outlook and look at the message, who's it from: another subscriber or an external user? Are there any app event log errors that go with it?

adam

Community Member

Re: Empty message delivered from time to time

The message opens and play normally. It is just 0.0 seconds long so it doesn't do anything. Put you can click on the play button.

I've seen those messages from both external or internal callers.

There is no errors in the app event log but there is couple of warnings that may or may not be related

Zero length Stream found on line 424 of file e:\views\cs_UE3.1.4.39\un_Conv1\AvConvSubscriber\AvConvSubMsgPlaySvr\AvSValidMsgStreams.cpp

Running conversation SubMenu on Port 1

Subscriber Display Name : Mary Beth Munar

Subscriber Alias : marybeth.munar

Running conversation SubNewMsgStack on Port 1

Running conversation AvConvSubMsgPlay on Port 1

Zero length Message is detected from User:[Mary Beth Munar] Extension:[3828] Alias:[marybeth.munar] Message#:[1] on line 466 of file e:\views\cs_UE3.1.4.39\un_Conv1\AvConvSubscriber\AvConvSubMsgPlaySvr\AvSValidMsgStreams.cpp

Running conversation SubMenu on Port 1

Subscriber Display Name : Mary Beth Munar

Subscriber Alias : marybeth.munar

Running conversation SubNewMsgStack on Port 1

Running conversation AvConvSubMsgPlay on Port 1

Community Member

Re: Empty message delivered from time to time

Make sure all of your subscribers have recorded their "recorded name" in Unity. I've seen that cause problems when users who don't have a recorded name inadvertently leave blank messages in other subscribers' mailboxes.

adam

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