Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

Enable IPCC Application from web

I want to create an IPCC application with multiple applications inside. Each application is an IVR application to handle calls, depending on the situation (emergency, closed, holiday) for our Call Center. I want to be able to switch between IVR apps, if possible from a web interface. Is this possible and if not, what is the best way (if at all) to do this?

Thanks

  • Other Collaboration Voice and Video Subjects
3 REPLIES

Re: Enable IPCC Application from web

Hi,

IPCC express???

You can create a script with desicions made on booleans (true or false), and if you make them a parameter you are able to change the true/false on the fly from the appadmin pages (manage applications)

and first new caller will get this "new" script and go to a emergency state....

(so create 1 script with multiple applications in it, all with different labels, and just "goto" a label if i.e. emergency = true...)

hope this helps!

Sascha

New Member

Re: Enable IPCC Application from web

Hello Sascha,

Thanks !

Cheers,

Cas

Re: Enable IPCC Application from web

You're welcome Cas!

91
Views
0
Helpful
3
Replies